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An intranet solution that optimises use of resources

Min A-kasse, a Danish employee union, regains efficiency.
Colibo customer case story Min A-kasse

Taking back collective power of information flow

Challenge 
Ineffective knowledge sharing among employees meant unproductive customer service. A challenge Min A-kasse could not leave unnoticed.
Results
Min A-kasse's new intranet platform provided employess with the collboration tool neccessary to give their 90,000 customers the service they needed in a productive manner.
  • 51 - 200 employees
  • Political Organisation
  • Live since August 2016
  • Denmark

An intranet solution that optimises use of resources

If you want to create a shared culture in an organisation, you need to be able to communicate and interact with all employees. In larger organisation, the central meeting point is often a digital workspace such as an intranet. However, many intranet solutions are time consuming and takes time away from other daily tasks. Min A-Kasse was therefore on the hunt for an intranet solution that was intuitive and could unite colleagues in one shared platform.

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Successful customer service

Customer service is extremely important but few realize the impact poor internal communication has on the end user. The paying customer. To serve customers well, you need a strong focus on optimised internal communication and knowledge sharing. One of the factors that improve knowledge sharing is easy access to all the knowledge that resides in different departments and employees in the organisation.

First class service to 90,000 members

Min A-Kasse is one of Denmark’s oldest and most popular unemployment insurance funds. The unemployment fund has more than 90,000 members all over the country and close to 140 employees. With representation offices in the major cities in Denmark, Min A-Kasse has a great focus on offering the best possible service for their members. Communication Consultant Maria Hamilton knew that in order to provide great service for the members, the internal communication and knowledge sharing in the organization must be effective.

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The need for a shared digital work space

Min A-Kasse has in recent years gone through a number of acquisitions of smaller unemployment insurance funds. The organization therefore had a need to unite all employees in one platform to create a sense of unity and a shared culture. Min A-Kasse has formerly used Microsoft’s SharePoint intranet solution, however this system was not great for knowledge sharing and culture building. Furthermore, the SharePoint platform was complex and needed a lot of management to keep it up to date which took away valuable time from the employees at Min A-Kasse who could spend their time on other more productive tasks. Maria Hamilton and Min A-Kasse was therefore looking for a new intranet where employees could communicate and at the same time was user friendly and intuitive.

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A shared digital workplace

Maria Hamilton, Communication Consultant Min A-kasse

The need for a shared digital work space is more and more needed – both for important news and other relevant updates but also for knowledge sharing and work tools.

A user friendly intranet makes an effective organisation

Colibo is a social intranet solution that is built for the individual user. The intuitive system makes it easy for employees to use the intranet. Colibo was therefore the user friendly intranet that Min A-Kasse had been looking for.

We chose Colibo because it’s both a user friendly system and it’s easy to implement. We are working actively with internal communication and collaboration across departments. Colibo has become our digital meeting point where we build and maintain a shared company culture.

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Free Word Template

Intranet Business Case Template

Ensure management buy-in
Download a copy of the intranet business case template and fill out the different sections with your company information to easily illustrate the benefits of implementing a new social intranet solution.
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Ninna Lauridsen
Ninna Lauridsen
CMO
+45 2594 0307
Contact us for more info about the case

Ninna was Colibo's Chief Marketing Officer. She's a creative Content Writer. Word Junkie. Statistics Fanatic. Life Lover. Loud Laughter....

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