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An intranet solution that optimises the use of resources

Min A-kasse, a Danish employee union, regains efficiency.
Colibo customer case story Min A-kasse

Taking back collective power of information flow

Challenge 

Ineffective knowledge sharing among employees meant unproductive customer service. A challenge Min A-kasse could not leave unnoticed. Min A-kasse were looking for a dynamic and easy accessible intranet for their users and administrators.

Results

Min A-kasse’s new intranet platform provided employees with a new forum for knowledge sharing and communication that can keep up with the pace and needs of the company.

  • 51 - 200 employees
  • Political Organisation
  • Live since August 2016
  • Denmark

An intranet solution that optimises the use of resources

If you want to create a shared culture in an organisation, you need to be able to communicate and interact with all employees. In larger organisations, the central meeting point is often a digital workspace, such as an intranet. However, many intranet solutions are time- consuming and take time away from other daily tasks. Min A-Kasse was, therefore, on the hunt for an intranet solution that was intuitive and could unite colleagues on one shared platform.

colibo_office Simon Friis

Successful customer service

Customer service is extremely important but few realize the impact poor internal communication has on the end user - the paying customer. To serve customers well, you need a strong focus on optimised internal communication and knowledge sharing. One of the factors that improves knowledge sharing is easy access to all of the knowledge that resides in different departments and employees in the organisation.

First class service to 90,000 members

Min A-Kasse is one of Denmark’s oldest and most popular unemployment insurance funds. The unemployment fund has more than 90,000 members all over the country and close to 140 employees. With representative offices in the major cities in Denmark, Min A-Kasse has a great focus on offering the best possible service for their members. Communication Consultant Maria Hamilton knew that to provide great service for their members, the internal communication and knowledge sharing in the organization had to be effective.

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The need for a shared digital work space

Min A-Kasse has, in recent years, gone through a number of acquisitions of smaller unemployment insurance funds. The organisation, therefore, had a need to unite all employees on one platform to create a sense of unity and a shared culture. Min A-Kasse had formerly used Microsoft’s SharePoint intranet solution. However, this system was not great for knowledge sharing and culture building. Furthermore, the SharePoint platform was complex and needed a lot of management to keep it up-to-date which took away valuable time away from the employees at Min A-Kasse who could spend their time on other, more productive, tasks. Hence, Maria Hamilton and Min A-Kasse were looking for a new intranet, where employees could communicate and, at the same time, was user-friendly and intuitive.

Maria Hamilton Min A-kasse Communications Consultant

A shared digital workplace

Maria Hamilton, Communication Consultant Min A-kasse

The need for a shared digital work space is more and more necessary – both for important news and other relevant updates, but also for knowledge sharing and work tools.

A user-friendly intranet makes an effective organisation

Colibo is a social intranet solution that is built for the individual user. The intuitive system makes it easy for employees to use the intranet. Colibo was, therefore, the user-friendly intranet that Min A-Kasse had been looking for.

We chose Colibo because it’s both a user-friendly system and it’s easy to implement. We are working actively with internal communications and collaboration across departments. Colibo has become our digital meeting point, where we build and maintain a shared company culture.

Colibo free template intranet business case
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Intranet Business Case Template

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Ninna Lauridsen
Ninna Lauridsen
+45 2594 0307
Contact us for more info about the case

Ninna was Colibo's Chief Marketing Officer. She's a creative Content Writer. Word Junkie. Statistics Fanatic. Life Lover. Loud Laughter....

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