At the healthcare department in the Municipality of Silkeborg, they found that the employees who were working away from the office had difficulties receiving relevant information, sharing knowledge, and communicating internally. The solution they had at the time was not very user-friendly and was, therefore, rarely used.
The Municipality of Silkeborg in the centre of Jutland
The Municipality of Silkeborg is an attractive place to live, centred in Jutland and close to some of Denmark’s larger cities, with more than 600,000 jobs that can be reached within one hour of commuting. Furthermore, Silkeborg is known as one of the most efficient municipalities in Denmark because they manage to be on top of innovation and digital development.
Easy access to information for better service
When the employees at the Municipality of Silkeborg are working in close contact with the citizens, they get new insights and important new knowledge that can be used to further develop and improve the way they organise their assignments. However, the system they had did not make this important knowledge sharing easy. John Andersen, Chief Administrative Officer, IT and Finance for the Home Care Department tells:
The employees on the road had to call or log on to all kinds of systems just to get access to information. Now, they have it all right by their side.
Colleagues ‘on the road’ can participate with Colibo
John Andersen was therefore on the lookout for a digital solution that was not limited to users who spend their working day behind a computer. They needed a system that was optimised for smartphones and tablets. They found that solution in Colibo. Colibo's intranet is a social intranet solution that fits the individual user. Whether that user is sitting behind a computer at the central office or is constantly on the road. The availability allows all employees to participate on equal terms in the internal communication. All employees can now access important information and share insights. John Anders tell about the success:
More and more workgroups are being created on the intranet, where employees can share knowledge. If you are looking for a certain subject, it is easy to find the most relevant employees who can help you.
The new mobile intranet has paved the way for improved knowledge sharing and higher efficiency in the everyday work life. The employees at the Municipality of Silkeborg use their new intranet actively to share know-how. As a result, workflows and efficiency have improved significantly.