With an NPS score of 60 in the half-yearly customer satisfaction measurement, Colibo has developed a strong connection with their customer base.With an NPS score of 60 in the half-yearly customer satisfaction measurement, Colibo has developed a strong connection with their customer base. A company with a score of over 50 has a positive position among its customers, according to Fred Reichheld, who has developed the Net Promoter Score that has been used in this satisfaction survey.
We are proud of Colibo's great score and continue to do our best to give our customers the best customer experience.
In addition to the measurement of customer satisfaction, the satisfaction survey also includes a measurement on how pleased our customers are our the software, the personal service and support.
Every six months, Colibo makes a customer satisfaction survey to investigate how satisfied our customers are with Colibo software, service and whether Colibo develops in the same direction as our customers. The customer satisfaction survey is at the same time made for an opportunity to stick a finger in the ground and see how we can improve or better meet our customers' needs.
Net Promoter Score
Net Promoter or Net Promoter Score (NPS) is a management tool used to measure the loyalty of a company's customer relationships and the likelihood that a person will recommend a business to other people.
NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the Net Promoter Score.
Within NPS there are 3 Net Promotor Score categories
- -100-0: Bad (will not recommend to others)
- 0-50: Mediocre (would like to recommend to others)
- 50-100: Good (would like to recommend to others)
6 good reasons to choose Colibo
Intranet solutions must exist for the users. Therefore, Colibo is designed and designed with one goal in mind: increased user-friendliness. The result is a solution that qualifies your knowledge sharing, enhances your collaboration and enhances the possibilities for creating a shared digital platform.
User friendly intranet
Our social intranet solution is inspired by the design of renowned social media, which gives it easy recognition and a low learning curve for users.
Your data is in full security with us. Colibo is based on the widely used .NET technology and uses a secure sockets layer encryption for web traffic.
With Colibo, it's time to wait forever to implement a new intranet. Our standard platform and features are 'out-of-the-box', which requires only further development if your organization has special needs.
Intranet on the go
With our intuitive and responsive design, you can easily access the intranet from both your mobile, tablet and computer wherever you are. Check out news, upload files and comment in your groups - even when you're on the go.
No extra costs
With Colibo you get a standard intranet platform that is in constant development. Our subscription structure includes regular upgrades, so you always have the latest tools available. No extra costs.
Hosting in the cloud
We recommend that you host your new intranet in the cloud, ensuring continuous updates. You can also choose to host on own servers.